Accept an invitation
Open the link in your invitation email to join the Space. A Space is a shared workspace in the app.
On this page
Note
You have the link from the email, behind its Accept invitation button.
The invitation is no more than 7 days old, has not been accepted or revoked, and has not been replaced by a newer one.
Choose your method
- If the invited address already has an account, join with that account: Join with your existing account.
- If it has none, create an account with a password or, if the page shows the provider's button, through Google or Microsoft.
Only an account with the exact invited address can accept the invitation.
Join with your existing account
Note
The invited email address has an account, and you sign in with that exact account.
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Open the link and sign in
Under Please sign in, click Sign in and sign in with the invited address. If you are already signed in with that account, skip sign-in.
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Give consent if the page asks
Check the Space and your role on Accept invitation. If terms and privacy policy checkboxes appear, tick both.
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Join the Space
Click Join.
You are a member with the role from the invitation; the browser opens the Space.
If something goes wrong
Please accept the Terms of Service and Privacy Policy.
One checkbox is empty. Tick both and click Join again.
Joining failed. Please try again.
TEISENDA rejected joining, or it failed after the page loaded. Possible reasons:
- The invitation has since been revoked, replaced, used or expired.
- You signed out in another tab or signed in with another account.
- The request failed.
Reload the page. If the invitation caused the issue, the page now shows the reason.
Create an account with a password and join
Note
The invited email address has no account yet.
You are not signed in to another TEISENDA account in this browser.
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Open the link in the email
Create account and join shows the Space and role. Email shows the invited address; you cannot change it.
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Fill in the form
Enter First name and Last name and choose a Password of 8 to 200 characters. Then tick the terms and privacy policy checkboxes; both are required for every new account.
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Create the account
Click Create account & join. Your account is created and you are signed in to the Space.
You now have a TEISENDA account for the invited address and belong to the Space with the invitation's role. No address confirmation email follows.
If something goes wrong
A message appears below a field
The first or last name is empty or exceeds 120 characters, or the password has fewer than 8 or more than 200 characters. TEISENDA has sent nothing. Correct the field.
Please accept the Terms of Service and Privacy Policy.
One checkbox is empty. Tick both and click Create account & join again.
This invitation uses a disposable email address. Please contact the person who invited you.
The invitation was sent to an address whose domain is on the app's list of disposable email providers. TEISENDA has created no account. Ask the person who invited you for an invitation to a permanent email address.
Joining failed. Please try again.
TEISENDA rejected account creation, or it failed after the page loaded. Possible reasons:
- The invitation has since been revoked, replaced, used or expired.
- An account has since been created for the address.
- Your entries failed validation when saving.
- The request failed.
Reload the page. It then shows the reason or the method for an existing account.
The sign-in page opens after account creation
Sign-in immediately after creation failed. Sign in with the new password; the account and membership still exist.
Create an account through Google or Microsoft and join
Note
The invited email address has no account yet, and you are not signed in to TEISENDA in this browser.
The page shows your provider's button; it shows only providers configured at TEISENDA.
Your provider account has the exact invited email address, and the provider reports it as verified.
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Choose the provider
Below the password account form, click Sign up with Google or Sign up with Microsoft. The browser switches to the provider. Nothing has been created yet.
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Sign in with the provider
Sign in or choose the account with the invited address and allow sign-in. The app expects you to return within 10 minutes.
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Give consent and complete registration
On Almost done, tick the terms and privacy policy checkboxes and click Complete sign-up. You have 15 minutes after returning from the provider.
You now have a TEISENDA account without a password, are signed in and belong to the Space with the invitation's role.
If something goes wrong
This invitation belongs to a different address. Please sign in with the invited account or request a new invitation.
The message has two possible causes; TEISENDA has created no account in either case:
- After returning from the provider: the account you chose has an email address different from the invited one, and you are back on the invitation page. Choose the provider account with the invited address, create the account with a password, or ask for an invitation to the other address.
- On confirmation: the provider's address does not match the invited one, or the provider does not vouch for it. Start again using the email link and choose the provider account with the invited address.
Sign-in with the provider couldn’t be completed. Please try again or use a password.
The provider did not report your email address as verified. You are back on the invitation page, and nothing was created. Verify the address with the provider, or create the account with a password.
Sign-in with the provider failed. Please try again.
You cancelled with the provider, the provider reported an error, TEISENDA could not match your return to the start, or more than 10 minutes passed. You then land on the sign-up page rather than the invitation. Reopen the email link and start again.
The invitation page offers sign-in for an existing account
An account already exists for the address the provider reported. Sign in and accept the invitation with the existing account.
Please accept the terms and privacy policy.
One checkbox is empty. Tick both and click Complete sign-up again.
The session has expired. Please sign up again.
More than 15 minutes passed between returning from the provider and confirmation, and the app no longer has the provider's details. Reopen the email link and start again.
Please use a permanent email address — disposable addresses aren’t allowed.
The invitation was sent to an address whose domain is on the app's list of disposable email providers. TEISENDA has created no account. Ask the person who invited you for an invitation to a permanent email address.
Something went wrong. Please try again.
The invitation was revoked, replaced, used or expired between your return from the provider and confirmation, or the request failed. TEISENDA has created no account. Reopen the email link; its page shows the reason.
“Too many attempts. Please try again in … minutes.”
The message states the number of minutes. There are two possible causes:
- More than 15 provider requests came from your network address in an hour; each start and return counts once, including registrations without an invitation. You see the sign-up page. Wait for the stated time and reopen the email link.
- On Almost done, there have been more than 10 confirmations from your network address or more than 5 for the same email address in an hour. Wait for the stated time and click Complete sign-up again. If the page has expired, start again using the email link.
This applies to all three methods
Good to know
- The invitation is valid for 7 days from creation or the last resend and can be accepted once.
- Joining does not create a Space of your own.
- With an existing account, you rejoin the Space's teams where entries from a previous membership still exist.
- Neither the person who invited you nor anyone else receives an email or notification about this.
If the link does not work
Wrong account
You are signed in in this browser with an account whose address differs from the invited one; the page also appears if the invited address has no account yet. It offers no sign-out button. Sign out and reopen the email link. To join with a different address, ask for an invitation to it.
This invitation link is invalid. Please request a new invitation.
The link is incomplete or TEISENDA does not recognise it. This also applies after someone resends the invitation: only the newest link works. It also applies while the Space is scheduled for deletion. Use the link in the latest email, or ask a member with Owner or Administrator for a new invitation.
This invitation has expired. Please request a new one.
The invitation is older than 7 days and nobody has resent it. Ask a member with Owner or Administrator to resend it.
This invitation was revoked. Please request a new one.
A member with Owner or Administrator has revoked the invitation. Ask a member with either role for a new one.
This invitation has already been used. Please sign in.
The invitation has already been accepted; it works once. Sign in. If you accepted it with your account, the Space appears among your Spaces.
More questions about joining
When does TEISENDA ask about terms and the privacy policy when joining?
- TEISENDA always asks a new account, and asks an existing one only if no consent is recorded for it.
- TEISENDA stores consent on your account; a new version of the texts does not trigger another question.
- The links in the sentences open teisenda.com/agb and teisenda.com/datenschutz in a new tab.
- TEISENDA requires confirmation that you act as a business when creating a Space, not when joining.